Shipping Policy

Our DKLGG team will ensure your order is shipped in the fastest and most convenient manner possible. As soon as your order is processed, you will be informed by a confirmation that your order has left the warehouse for delivery. Included in the email will be a tracking number to ensure the order is on schedule. Please note that DKLGG only ships to the contiguous 50 states within the US.
We work with multiple specialist delivery partners to ensure your order reaches you safely and on time. This may result in your order having multiple shipments from separate delivery partners. Speed of delivery depends on the type of product, product availability, and proximity to metropolitan areas.

Dispatch & Delivery

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 3-7 business days for your shipment to arrive at your address. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 15 business days, feel free to contact us at support@dklgg.store

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Want us to hold off on your delivery date because your home is not ready? Simply place your order, then reply to your order confirmation email with any special requests. We strive to respond to your request within two business days.

• Important: you must inspect the box containing your item before signing in case of evident damage to the packaging or hints that the contents may have been compromised, so the delivery ticket can be properly assessed with "Damage" or "Subject to Inspection". On freight items, you must sign the BOL (Bill of Lading) as proof of inspection, therefore should there be any issues, the refund/return can be processed without setbacks.

Delivery coverage covers all the states in the continental and contiguous US. At the moment we do not ship to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, the Northern Mariana Islands, and American Samoa.

Delivery Charges & Services

 For the most part, our items are shipped through Standard Shipping at your door, and in the case of an apartment building, they will be delivered to the building's manager's office/mail room/leasing office or lobby.

SCHEDULING AND TRACKING OF SHIPMENTS

You will receive an email notification when your order has left our local warehouse.

You can track your order and shipping & handling information on your account if you have registered on DKLGG.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support@dklgg.store. We will get back to you in 24 hours.



If you haven't received the product, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 business days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

 Restocking fee:

Communications With Our Delivery Partner

As we mentioned earlier, for the most part, our deliveries are made through Standard Shipping, meaning that it's only a matter of tracking your package using your tracking number and voilá! Very few items are delivered through freight and you'll know that because the tracking number won't be a Standard Shipping one. If that's the case, there will be a brief communication with the delivery partner to arrange delivery. In any case, it's important for you to provide accurate phone information for contact.

Not There To Receive Goods

Standard Shipping items can be delivered without the presence of an adult and will be left by the door or at the building’s office. For freight items, we would advise you to be present at the arranged delivery date so there are no delays in enjoying your DKLGG product(s). Remember that freight is curbside delivery only. 2nd attempt delivery will need to be rescheduled with the delivery partner.

Any last-minute changes for scheduled delivery dates must be requested 3 business days prior to your confirmed delivery. Any last-minute requests after said timeframe will be subject to a re-delivery fee.

Order Marked As Delivered Although Never Received

An error or mistake made somewhere along the delivery process, either human or computer. In case of a lost/stolen package, we will likely ask for a local police report in order to carry out a proper investigation. We've got your back and we will get to the bottom of it, so do not hesitate to contact Customer Support support@dklgg.store

DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS

In the event of a delay in shipment due to unforeseen situations, DKLGG reserves the right to reschedule the delivery, subject to the availability of the next delivery slot.

No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. DKLGG shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment/delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by DKLGG or to any comparison.

SIGNING OF PROOF OF DELIVERY RECEIPT (POD)

A POD is not simply a receipt of delivery, but an acknowledgment that the goods arrived intact. All too often, PODs are signed without inspecting your delivery.

We advise confirming that the shipment was intended for you, that the entire order has been delivered, and that it was delivered undamaged.

Anything not indicated on this form before signature will result in DKLGG being unable to authorize any damage claims after your driver has left.

Please follow this checklist we have created for you to follow before the Point of Delivery (POD) is signed:

Checklist:

1. Please check all cartons for visible damage.
2. Please confirm you have received the correct items as per the POD and the delivery order.
3. If you have White Glove delivery: Please wait until all items have been assembled and there is no visible damage to the items. Then sign off on POD.
4. f there is serious damage to a carton point it out to the delivery driver.
5. If there is damage: Please take photos of the damage and cartons.
6. Please indicate any property damage caused by delivery on the POD. We will need to photographs to document the damage.

After you’ve gone through your entire shipment and documented any issues, you may obtain the driver’s signature or initials next to your notes about the damaged items on the POD.

*Please do not dispose of cartons until the issue is resolved.

DELIVERY RESTRICTIONS

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible for our home delivery services.

We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell.


Missing Parts

An error or mistake made somewhere along the boxing process can happen, and we apologize for that. Contact Customer Support: support@dklgg.store and we will provide the necessary assistance. *Do not try using parts that do not belong to your item(s) for a quick fix as it could compromise functionality and will void your warranty.

Damaged Products

We have a thorough inspection process before dispatching, so damage is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "damaged" and document it with photos, including box markings for the product and model number. You have a maximum of 5 business days to report delivery-related damage(s) to both the carrier and us at DKLGG. The item MUST be in its original box.

Contact Customer Support at support@dklgg.store with your Name, Order Info, and Photos and we will find a prompt resolution. (Freight Items Note: You are not obligated to accept delivery when in evidence of damage. You must sign the BOL (Bill of Lading) upon delivery, where notes should be made if necessary so any issue can be assessed properly.)